Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days from the delivery of the last item in your order to request a return. If the return window would otherwise end on a weekend or public holiday, it's extended to the next business day. You may also cancel your order any time before it's fulfilled.

Everything else in the policy (3D printing note, address, return shipping paid by customer, damages, custom/personalized exception, unclaimed packages, exchanges, refunds) is unchanged from the last version.

To be eligible for a return, your item must be in the same condition that you received it — unused and undamaged, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at matusmucha21@gmail.com. Please note that returns will need to be sent to the following address:

TestFly s.r.o.
Jankolova 4, 85104 Bratislava, Slovakia

Return shipping costs are paid by the customer and are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at matusmucha21@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. Minor 3D-printing characteristics described above (layer lines, slight color variation) do not qualify as defects.

Exceptions / non-returnable items
Custom or personalized products — items made to a customer's own specification, such as a custom name, text, or other personalization added at the customer's request — cannot be returned or exchanged. Within the European Union, this exception is provided for by law (Directive 2011/83/EU on Consumer Rights, Article 16(c)) and applies only to items genuinely personalized in this way. Selecting a size, color, or other option from our standard product listing does not count as customization and does not affect your right to return that item. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Unclaimed / undelivered packages
If an order is not collected from the carrier's pickup point or delivery attempt within the applicable time window and is returned to us as undelivered, we will refund the price of the product(s) only. The original shipping cost is non-refundable, as it reflects a service that was already provided.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at matusmucha21@gmail.com.